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Client: Ministry of Economy and Trade (MOET), Lebanon

Supplier: OMSAR – UNDP

IDS developed FormFlow, a Process Management System with its Workflow.

The system automates the different transactions, workflows and procedures for offices and services at MOET. It also helps store, manage and archive documents and attachments, in order to facilitate users’ work, ease their access to all documents, minimize work time of each transaction, and track each transaction’s workflow.

Applying the system supported the Directorate General (DG) at MOET in its day-to-day operations, allowing better management of work, improving performance, contributing to the transparency of communication, and enhancing decision-making. It also reduced paper storage cost and eliminated paper documents loss.

More about FormFlow:

FormFlow is a system that automates and handles the business processes and arranges the workflow in your company.

With FormFlow, you’ll gain a powerful system for any type of business that is fully integrated with other systems and tools, automates your business processes, centralizes your work processes and integrates functions through forms and procedures.

This, in turn, dramatically improves your business. Managers can make quicker and smarter decisions, and employees are empowered to collaborate in a more productive and agile way.

Below are some of the system’s features:

  • Easy transaction and workflow builder based on business needs: Building transactions and workflows, using FormFlow, is a piece of cake. It is simple,easy, intuitive, fast and awesome. Users can build their own forms, visually and graphically, based on their needs, without having any coding knowledge background.
  • Secure system: FormFlow provides Access Rights and Integration with LDAP (Active Directory) which prevents unauthorized access to a location or information. It also providesbetter control over sensitive documents to keep the data protected, hence, access to documents can be controlled.
  • Multilingual: The system’s interface is displayed in Arabic and English. It also supports any language through which directions alignments and terms change when changing language.

The project was recently implemented for the client, who was very happy with the final result and did not hesitate to express how it met their expectations and beyond.

Also, OMSAR-UNDP, the project’s suppliers, expressed their satisfaction with the work process and flow, IDS team’s response, and the final project results.